FidelContact & help
A question, a problem with a card or an account? We reply within 24 business hours.
Write to usinfo@fidelixo.comSend an emailA quick question? Message us on WhatsApp+32 497 07 24 70Open WhatsAppPrefer to call? +32 497 07 24 70
Frequently asked questions
I'm a customer: how do I find my card?
Open Apple Wallet or Google Wallet, or the link you received when you signed up. You can also ask for the card again at the counter by scanning the shop's poster.
I'm a customer: how do I delete my card and my data?
On your card, open “Settings and personal data”, then “Delete my card and my data”. Also remove the card from your Wallet.
I no longer want to receive offers.
On your card, untick “Receive offers”. Your stamps and gifts stay active.
I'm a merchant: how do I get started?
Create your free account, then follow the 4 steps shown on your dashboard. Allow 5 minutes.